Client Engagement Coordinator

Client Engagement Coordinator

Overview

We are seeking a proactive and customer-focused Client Engagement Coordinator to join our team. In this role, you will be responsible for managing client communications, fostering strong client relationships, and ensuring a high level of customer satisfaction. You will also support the coordination of both internal and external engagements, working closely with cross-functional teams to deliver a seamless client experience.

Responsibilities

  • Serve as the primary point of contact for clients, providing timely, professional, and responsive support.
  • Generate leads and support both pre-sales and post-sales activities to strengthen client relationships and drive business growth.
  • Manage client inquiries, requests, and follow-ups to ensure a high level of customer satisfaction.
  • Coordinate client onboarding, meetings, and ongoing communications throughout the client lifecycle.
  • Maintain accurate and up-to-date client records, documentation, and correspondence.
  • Liaise with internal departments to facilitate seamless project execution and timely resolution of client needs.
  • Provide language and cultural support during client communications and meetings, as required.
  • Gather client feedback and assist in implementing initiatives to improve client engagement and service delivery.
  • Support marketing, client engagement, and relationship-building initiatives.
  • Prepare and present periodic reports on client engagement activities, performance metrics, and key performance indicators .

Requirements

  • Fluency in English and Tagalog (both written and spoken) is required.
  • Minimum of 6 months of experience in client engagement, customer service, or a related client-facing role.
  • Excellent communication and interpersonal skills, with the ability to build and maintain positive client relationships.
  • Ability to thrive in a fast-paced, multicultural work environment.
  • Strong attention to detail and exceptional organizational and time management skills.
  • Proficiency in Microsoft Office applications and CRM platforms.
  • Strong problem-solving abilities with a proactive, client-focused approach.